The hotel check-in process often takes a long time because the staff has to do several manual processes. This often irritates guests because they have to wait a long time before being able to enter their room. In Singapore, the E-Visitor Authentication (EVA) system will eliminate manual processes and speed up hotel check-in times by up to 70 percent.
EVA system launched in several major hotels in Singapore.
The EVA system, launched on Wednesday, November 6, 2019, makes it easy for guests to check in using a mobile app or an automated kiosk by scanning their passport, similar to the system used at airports. The scanned passports will be processed by the Immigration Authority (ICA) to verify their identity. After the process is complete, guests immediately get a room key.
Mr Marcus Hanna, General Manager of Fairmont Singapore and Swissotel The Stamford, said the system had helped increase productivity and efficiency. "There used to be long queues of guests at the reception. Now, technology has made it possible to check in in about three minutes and check out in less than 30 seconds for each guest," he said.
This expedited check process would save more than 11,000 hours annually for a large hotel and these savings would ease the manual workload of hotel staff so they can spend more time interacting and hosting guests.
Singapore has more than 400 hotels with 67,000 rooms. The new system is being piloted at three hotels - Ascott Orchard, Swissotel the Stamford and Grand Park City Hall.
