FlyZoo: Futuristic Hotel by Alibaba
Almost all services are controlled by computers and robots
8 Mar 2022
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At Alibaba's Flyzoo Hotel (a Chinese e-commerce company founded by Jack Ma), almost all services are controlled by computers and robots.

Building and Location

FlyZoo Hotel is located in Hangzhou, China. The hotel has 290 rooms. From the outside, this hotel building looks no different from other hotels. This hotel is located in the business district and is connected to a shopping center. Many tourist attractions near this hotel can be visited, including: Alibaba Xixi Park, Broken Bridge, Cai Shen Temple, Hangzhou Botanical Garden, Hangzhou Safari Park and Song Dynasty Town.

FlyZoo Hotel, from the outside it's not much different from other hotels
FlyZoo Hotel, from the outside it's not much different from other hotels

Hotel Reservations

Besides being able to be ordered at online travel agents, FlyZoo Hotel also has its own special application. Through this application, guests can book rooms, choose floors and even view rooms.

With the FlyZoo app, you can book rooms and stays /
With the FlyZoo app, you can book rooms and stays / alizila

Check in and Check out

When arriving at the hotel, guests do not need to go to reception and queue to check in. Guests from China can directly check in via the app and head to their room. For guests from abroad, there is an automatic kiosk that can be used for self check-in, the hotel staff is also ready to help.

Upon check-in, a photo of the guest's face will be taken and will be used to verify that you are a hotel guest. Furthermore, to access the lifts, rooms and hotel facilities, guests only need to smile and point their faces at the camera available at the entrance to be verified by a computer.

FlyZoo Hotel uses facial recognition. To use the elevator is as easy as smiling at the camera
FlyZoo Hotel uses facial recognition. To use the elevator is as easy as smiling at the camera

Guest room

Each room is equipped with a Tmall Genie smart device, which helps guests control the temperature, lights, curtains, TV, music and even answers simple questions - like "How to access WiFi?" - all with voice commands. For room service, if guests want mineral water or extra pillows, just order via Tmall Genie, and guest orders will be immediately delivered by an Alibaba robot.

Each guest room is equipped with a Tmall Genie smart assistant
Each guest room is equipped with a Tmall Genie smart assistant

Hotel facility

Guests who dine at the restaurant can order food through the menu contained in the application. After ordering, the food will be delivered by a robot to the table where the guest is sitting.

At FlyZoo Hotel, breakfast is served by robots
At FlyZoo Hotel, breakfast is served by robots

Apart from the restaurant, there is also a bar where guests can order drinks through the app. Don't be surprised if this drink is not made by humans but by robot bartenders.

For guests who like to exercise, a digital gym is available at this hotel with a variety of computer-controlled fitness and exercise programs.

Robot barista at FlyZoo hotel
Robot barista at FlyZoo hotel

The use of technology at FlyZoo aims to make hotel services convenient and easy to use and hotel staff freed from routine tasks, so that they can focus on providing a better service experience and improvement for guests.

To check out, there is no need to report to the reception, guests just pack up and leave. For early or late check out, guests only need to notify the hotel using the application. And don't worry about personal data protection, guest photos that have been taken will be deleted from the hotel's computer data.

Learn more

Reference: Alizila