In this futuristic hotel owned by Alibaba (a Chinese e-commerce company founded by Jack Ma), almost all services are performed and controlled by computers and robots.
Hotel Building
FlyZoo Hotel, located in Hangzhou, China has 290 rooms. From the outside, this hotel building is no different from other hotels. This hotel is located in the business district and is connected to a shopping center. Many tourist attractions near this hotel can be visited, including: Alibaba Xixi Park, Broken Bridge, Cai Shen Temple, Hangzhou Botanical Garden, Hangzhou Safari Park and Song Dynasty Town.
Hotel Reservations
Besides being able to be booked at online travel agents, FlyZoo also has its own special application. Through this application, guests can book rooms, choose floors and even view rooms.
Check In & Check Out
When arriving at the hotel, guests do not need to go to reception and queue to check in. Guests from China can directly check in via the app and head to their room. For guests from abroad, there is an automatic kiosk that can be used for self check-in, the hotel staff is also ready to help.
Upon check-in, a photo of the guest's face will be taken and will be used to verify that you are a hotel guest. Furthermore, to access the lifts, rooms and hotel facilities, guests only need to smile and point their faces at the camera available at the entrance to be verified by a computer.
To check out, there is no need to report to the reception, guests just pack up and leave. For early or late check out, guests only need to notify the hotel using the application. And don't worry about personal data protection, guest photos that have been taken will be deleted from the hotel's computer data.